FAQs

We aim to dispatch your order within 2 working days from when order is placed. Delivery within Cape Town takes between 1 and 2 working days and all other areas outside of Cape Town between 2 and 3 working days.

No need to wait in anticipation. It is easy to track your order. Once your order is scheduled for delivery, we will send you an order confirmation email which will include your tracking number. Some email service providers consider these automated emails as spam, so please check your spam folder in case the message has ended up there. Using your tracking number, you can track your order on the Order Tracking page every step of the way.

Change your mind? No problem! We will be happy to refund unworn product within 7 days of customer delivery date with all original tags attached and in the original packaging. If you meet these guidelines, please email us at info@cocobella.co.za to schedule a return! Return shipping is the responsibility of the buyer.

Wow!  We are so flattered you would like to add Coco Bella to your shop! We are slowly rolling out our wholesale program and would love to see if you working together would be a good fit! Please apply for a wholesale account at info@cocobella.co.za

Good question! Items are put on pre-order for a few reasons. Sometimes we sell out of something because our shoppers have loved it so much and our new order has not yet arrived. Other times, we are launching a new product and we too excited to let you wait until it arrives on South African soil, so we give you the option to order and get it delivered as soon as we receive it.
A lot of our products come from around the globe which means they can take up to 31 working days to reach us. If we have loaded an item as a pre-order, we will always include an expected delivery date.