On small baskets, we offer a standard courier service at a cost of just R69 to deliver to any address in Cape Town or R75 to deliver to major cities or R149 anywhere else in South Africa.
When will my order ship and how long will it take to arrive?
We aim to dispatch your order within 2 working days from when order is placed. Delivery within Cape Town takes between 1 and 2 working days and all other areas outside of Cape Town between 2 and 3 working days.
Can I track my order?
No need to wait in anticipation. It is easy to track your order. Once your order is scheduled for delivery, we will send you an order confirmation email which will include your tracking number. Some email service providers consider these automated emails as spam, so please check your spam folder in case the message has ended up there. Using your tracking number, you can track your order on the Order Tracking page every step of the way.
What is your refund policy?
Change your mind? No problem! We will be happy to refund unworn product within 7 days of customer delivery date with all original tags attached and in the original packaging. If you meet these guidelines, please email us at firstname.lastname@example.org to schedule a return! Return shipping is the responsibility of the buyer.
I would love to wholesale with you!
Wow! We are so flattered you would like to add Coco Bella to your shop! We are slowly rolling out our wholesale program and would love to see if you working together would be a good fit! Please apply for a wholesale account at email@example.com
How do pre-orders work?
Good question! Items are put on pre-order for a few reasons. Sometimes we sell out of something because our shoppers have loved it so much and our new order has not yet arrived. Other times, we are launching a new product and we too excited to let you wait until it arrives on South African soil, so we give you the option to order and get it delivered as soon as we receive it. A lot of our products come from around the globe which means they can take up to 31 working days to reach us. If we have loaded an item as a pre-order, we will always include an expected delivery date.
Following the Covid-19, shipments may be delayed for several
days. We do our best to avoid delays and bring you the
products as soon as possible.